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Worthy Services

Service 1

At Ritman, we put a lot of care into making sure our customers are satisfied with our products and support. Our Ritman support offerings are specifically designed to provide you with the support you need for all Ritman products and services no matter where in the world you are.

Service 2

Ritman Support Services give you global support on a per-product basis. By subscribing to these services, you'll receive a timely response to any technical issue as well as complete visibility on incident resolution progress.

Service 3

Complete support from our highly trained technical experts. Our team is available around the clock to respond to critical issues to ensure your project meets its goals. Our operations professionals are always monitoring your environment and responding to critical issue alerts. Monitoring is continuous, day or night, with coverage in all time zones.

Service 4

We want each of our customers to feel important so we provide continous support to help you throughout your Ritman experience.

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About CMS

Complaint Management System (CMS) is a dedicated online portal for Ritman customers to be in touch with the Ritman support group to solve their issues.

The primary goal of the complaint management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

A consistent process to track complaints are needed which ensures :

  • Complaints are properly logged
  • Complaints are properly routed
  • Complaint status is accurately reported
  • Queue of unresolved complaints is visible and reported
  • Resolution provided meets the requirements of the SLA for the customer
  • Complaints are properly prioritized and handled in the appropriate      sequence

Complaint Management System

Managing complaints is favorable business practice for ensuring excellent customer service in a company. By having complaint management systems in place, businesses can use the information that is captured to make process improvements.

Complaint management is the process of how organizations handle, manage, respond to and report customer complaints. Systems are put into place to track and trend the data that is captured by complaint management processes.

Companies use complaint management systems to analyze where improvements should be made. Businesses use this information to satisfy customers and protect the company from repeated complaints.

The goal of Ritman Complaint management system is to restore normal service operation as quickly as possible following a problem, while minimizing impact to business operations and ensuring quality is maintained.
According to Customer expressions, effective complaint management systems should contain features, such as a centralized location for customers to report complaints, a system for storing complaints, a process for logging complaints, a method for acknowledging complaints, a process for investigating complaints and then a way of resolving and following up with the complaints.
The CMS platform of Ritman supports the complaint management process with the ability to log complaints, classify by impact and urgency, assign to appropriate groups, escalate, resolve, and report. Any user can log a complaint and track it through the entire complaint life cycle until service has been restored and the issue has been resolved. The resolution for a complaint involves implementing a repair to restore the item to its original state.